No matter how hard we try, we cannot avoid technology intertwining with our lives. From the moment we wake up to the moment we go to sleep, technology is there around us. This is especially true in the business world, where technology has been a godsend in helping companies do their jobs better.
That being said, technology doesn't come without its shortcomings. Many things can go wrong in things like computers, printers, routers, and the like. And given how much we rely on such tools when they break, trouble starts.
So, how do you ensure the technologies you use get the repair they need right away? You have two choices: Use the break-fix model or opt for managed services.
What Is The Break-Fix Model?
The break-fix model is an excellent way for small to mid-sized companies to maintain the technologies that run their businesses, especially in the event of a major network, server, or printer breakdown.
This type of service includes a combination of both hardware and software and provides a reliable solution in fixing your central office systems as well as your networks.
The break-fix model is best for companies that need help in solving any potential technical problem that has already occurred. It is also ideal for companies that need help with reducing the time they spend on resolving technical problems.
What Is Managed Service?
Managed services, on the other hand, are more suited for companies that don't have the manpower to handle their day-to-day issues.
In this type of business model, you get access to a bunch of competent IT professionals equipped with the know-how to solve your IT problems. These professionals can handle fundamental issues like installing your router or software to more complex ones like correcting your printer and networking problems.
Managed services cover a wide range of IT issues, and depending on the contract, it could include anything from installation of your new computer system to correct your wireless router to handling your much-needed desktop maintenance.
Which One Is Better?
The break-fix and managed services models are two great ways to get your IT troubles fixed with much lesser effort. However, it all comes down to your business needs and demands.
Usually, the break-fix model is used by small and mid-sized companies that have enough manpower to handle their technical problems. As the name suggests, they only fix things once it breaks, meaning someone has to be there to actually do the fixing.
On the other hand, managed services are excellent when you have a large company with thousands of employees and busy clients. However, it also still works for small companies! Managed services simply mean that your IT needs are covered by a third party. This includes constant monitoring and management of your business systems, ensuring everything is going smoothly. Should any problems arise, the managed service provider can show up to tackle them.
Conclusion
Technology is great, but when it comes down to it, we often depend on it. And when things break, we need help. There are two ways to go about getting the help you need right away: you can do it yourself or get professional help.
The break-fix model is the type of service that you can do yourself with the support of a trained technician, while managed services come in handy when you need to ensure your technical problems are fixed. If you can't decide on which to opt for, we recommend managed services. Nothing beats having someone else deal with technology for you while you are busy at work bringing success to your company!
SIP Oasis is a reliable IT solutions provider offering managed IT services, data backup, network security, and more. If you are looking for managed IT services in Birmingham, AL, work with us today!