SIP Oasis - Reliability in Telecommunications

What is VoIP?
Does VoIP mean that my phone call is going over the Internet?
Why should I use VoIP?
Where do the cost savings come from?
What kind of flexibility?
Is your service stable?
What is scalability?
What features are available?
Do I have to buy all new equipment in order to use your service?
What if my Internet connection is down?
Do I have to change my phone numbers?
What is cloud telephony?
How is the sound quality?
Can I get phone numbers from other areas?
What kind of Internet connection do I need?
What does QoS mean?
What does "best effort" mean?
What is a CRM system?
Why is SIP Oasis’ CRM system different?

What is VoIP?

VoIP stands for Voice over Internet Protocol, but it essentially is the art/science of converting the sound of your voice into packets of data and sending them across a data network, such as your Local Area Network (LAN), a carrier's private network or the Internet.

Does VoIP mean that my phone call is going over the Internet?

Not necessarily. It means that your phone call is being sent over a data network, using the Internet Protocol – the most universal protocol around. Your LAN uses IP. Our private carrier networks use IP, too.

Why should I use VoIP?

Cost savings, features, flexibility, stability, and scalability are just a handful of VoIP’s many advantages. Plus, it can help save you money on bills, while increasing productivity, effectiveness and profitability.

Where do the cost savings come from?

Savings comes from several places. Almost always, our clients' telecom bills go down, oftentimes so much so that the monthly telecom bill savings is enough to pay for any necessary equipment.

Then, for our hosted phone system clients, the equipment cost of upgrading to a hosted phone solution is significantly less than buying a PBX to hang on the wall, since there is actually no “phone system” hardware to buy. Also, you don't have to worry about or pay for software upgrades, maintenance or server hardware. You can leave all that to us.

What’s more, having multiple offices on the same phone system promotes better efficiency, letting you cross-train, and dramatically improve productivity by sharing calls among offices. And lastly, our service includes unlimited (subject to intended use terms) calling to the U.S. (excluding Alaska) and Canada, plus unlimited calling between locations.

What kind of flexibility?

We are nimble. Changes can be made on-demand, on the fly. Employees can be "at the office" from anywhere. “Softphones" let employees be "at work" from anywhere with a decent Internet connection. Our "self-healing" design makes it so that calls can route from anywhere to anywhere.

Yes. Our service runs on multiple datacenters across the US, with multiple network connections, redundant power systems and the ability to route traffic around problems.

What is scalability?

We can increase or decrease your service with mere keystrokes. You could grow from 1 phone to 20 phones in a day or two, including enough "lines" to support a 20-person office. Best of all, adding offices is fast and easy, without having all the cost of an on-site phone system for each office.

What features are available?

We offer the smart system features you’d find in any Fortune 500 company’s call center, plus many even they don’t have yet! And we can offer them to you at a fraction of the cost of our competitors.

Do I have to buy all new equipment in order to use your service?

Not necessarily. We can make our service work on any brand, type, or model of telephone/dialer equipment. Some of the most sophisticated features, however, easily justify any necessary equipment upgrades.

What if my Internet connection is down?

If your Internet connection is down, then your connection to our datacenters is interrupted. However, your people can still receive calls, thanks to our system’s self-healing design, which reroutes calls automatically and instantly to other offices, cell-phones, auto-attendants, or voicemail. Or, if you have a secondary internet connection, we can fail over to that, restoring your service while the primary connection is repaired.

Do I have to change my phone numbers?

No, not as long as it is in one of the 8,500 rate centers we serve, covering 95% of the U.S. population.

Cloud telephony means that your physical location isn't important. No matter where you are in the world, you can be connected to "the office," just like you were sitting there. Services can be moved around seamlessly between locations.

How is the sound quality?

Beautiful. Many people discover that the sound quality is superior to that of traditional landlines.

Can I get phone numbers from other areas?

Absolutely. We can issue phone numbers from any of our 8,500 rate centers, making it a local call for anyone calling from that location. Clients use this capability to reduce or eliminate toll-free costs, or to create a "local" marketing presence. Collections or telemarketing call centers use this capability to display local numbers on their targets' Caller ID. Targets are much more likely to answer the phone if they see a local number on Caller ID, than if they see a toll-free number or no Caller ID information at all.

What kind of Internet connection do I need?

It doesn't really matter as long as it's a good one. We always prefer our own QoS connections, but "best effort" Internet usually works fine, too.

What does QoS mean?

Quality of Service allows us to guarantee the performance and voice quality of our service because we can prioritize voice traffic over data traffic throughout the network. Voice quality problems are most commonly caused by voice and data fighting over bandwidth at a bottleneck. QoS lets us slow down the data traffic, which is not as critical, so that voice can get through, thereby preserving beautiful voice quality.

Best effort Internet service is essentially a commercial or residential service that you buy without QoS. This type of Internet service will not allow us to prioritize voice traffic once it leaves your office. Since most Internet Service Providers' networks are well designed and maintained, there is rarely an event that causes network congestion, which would affect voice quality. On a best effort Internet connection, network congestion can affect your voice quality, whereas the same event on a QoS service would not.

What is a CRM system?

Wikipedia says it well, “Customer Relationship Management is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales, marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.”

Why is SIP Oasis’ CRM system different?

The biggest challenge most companies face with CRM is getting their employees use it. Since our CRM system can be integrated with our phone systems, and the phone can become an automatic conduit into the CRM system, it actually makes it easier for employees to do their jobs with it than without it. The first phone call from a new caller can automatically become a Lead, which flows through your sales process to Close/Win status – trackable, marketable, and reportable all the way through. Productivity and revenue soars.